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All of our products carry a full
one year warranty. If your product fails to operate at any
time, for any reason, within one year of the original
delivery date we will repair or replace it at our expense,
no questions asked. If it doesn't work, send it back, get
another one. It's that quick and easy.
A Few Simple Rules: Your product must be returned to High
Tech Pet Products and must be clean and free of pet hair,
dust and dander. Items that are dirty or containing pet hair
and requiring cleaning will be subject to a charge equal to
25% of the original purchase price. We will ship the
repaired or replaced product back to you via FedEx ground or
USPS priority mail, at our expense however, you are
responsible for the cost of shipping the defective product
to us. In no case will High Tech Pet Products arrange or pay
for the shipping of the defective product from your location
to ours. Should you request the product to be sent out via
air service, we will be happy to accommodate your request
however, you will be required to pay the entire cost of the
expedited service. ALL products, including pet doors, must
be returned to us before we send out a replacement unit. We
must receive and examine the defective unit before the
repaired or replaced unit is shipped out to you. There are
no exceptions to this policy.. When returning a product for
repair or replacement, you must allow at least 1 – 2 weeks
for replacement plus shipping time each way. In some cases,
especially for special order items, the replacement time may
be longer.
Patio Pet Doors (Sliding glass type doors) are considered
"Special Order" items. They require special handling and
are, in all cases, subject to a 20% restocking charge.
Please make sure you have thoroughly checked the size of the
door you need before ordering. It is your responsibility to
make sure that your patio pet door fits in your location. |
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