Hale Return & Exchange Policy

Hale Pet Door Return and Exchange Policy

• A new, undamaged, “in the box” product can be returned within 30 days from date of purchase for a full refund, less shipping.

• A new, undamaged, “in the box” product can be returned within 31-90 days from date of purchase for a refund minus a 10% restocking fee and shipping.

• All original packaging and inserts must be intact and returned with the door.

• A pet door that has been damaged during shipping will be exchanged upon receipt and inspection of damaged door.

• If door is damaged during initial shipment, customer has the right to refuse package at the time of delivery.  Please contact Patio Pacific. Patio Pacific will Arrange for a damage call tag and pickup. Please retain all damaged shipping cartons and packing material for inspection by shipper.

• If door is damaged upon return shipment, customer is responsible for contacting shipper, issuing damage call tag, and making arrangements for reimbursement.

• A pet door that has been damaged through no fault of HSPD Manufacturing, Inc. can be returned for exchange for up to 50% credit towards the cost of a new door within 30 days from the date of purchase. No returns or exchanges will be accepted after that date.

• A custom built door can be returned for exchange within 30 days from the date of purchase for 50% credit towards the cost of a new door.  No exchanges can be made after 30 days.  New door will be shipped upon receipt and inspection of original door.

• The customer is responsible for return shipping charges.

• If a return or exchange is needed at any time and for any reason, please call Patio Pacific  for an RMA number. Please include this RMA number on any correspondence regarding your return.  No returns or exchanges will be accepted without this RMA number.